Revenue Assistant

We are recruiting a Revenue Assistant to join our Finance department.

About Macfarlanes

We are a distinctive London-based law firm with a unique combination of services built and shaped around the needs of our clients. Our unrivalled blend of expertise, agility and culture means we have the flexibility to meet their most challenging demands and adapt to the changing world around us. While many of our services can be found at other firms, the mix cannot.

We find, recruit and train talented people from all backgrounds, building careers for the long term, to one day shape and lead the firm. We know each other personally which means we work together with more cohesion, and less formality. Our culture is thoughtful, challenging and supportive, and we are a place where everyone, at whatever level, can thrive. We remain focused on equal treatment in recruitment, retention and promotion.  

The team

The revenue team sits within the wider financial department and consists of one Senior Revenue Controller, six Revenue Controllers, three Revenue Executives and three Revenue Assistants, two Credit Controllers and two ebillers all reporting to the Senior Revenue Manager.

The role

The firm raises circa 20,000+ invoices a year. It is the responsibility of the revenue assistant to accurately convert the work in progress (WIP) into a compliant invoice, to secure timely payment of invoices, to resolve and escalate payment queries and to ably assist their revenue controllers.

Duties will include:

• process a high number of invoices each month according to established procedures and judiciously send the invoices to our clients;
• ensure that the debt collection of invoices is undertaken in accordance with the credit control procedure;
• ensure that queries raised by a client are resolved in the appropriate timeframe and escalated to fee earners, revenue controllers or management;
• ensure that requests from the practice teams are actioned efficiently, professionally and to a high standard;
• attentively ensure that all relevant information relating to unpaid invoices is recorded in the firms debt collection program to be fed back to partners and fee-earners; and
• provide the necessary support to revenue controllers and keep the revenue coordinator and head of revenue team informed of all issues and concerns.

This job description encompasses the main duties of the role and is by no means exhaustive. It is anticipated that duties may vary from time to time according to the needs of the department.

The candidate

Broadly, we want to recruit an individual that fulfils the following criteria:

• the successful candidate will ideally have one to two years previous experience of working as a revenue assistant, biller or credit controller in a professional services environment;
• they will be of A-Level standard or equivalent and will be interested in furthering their education, for example studying AAT;
• excellent inter-personal communication skills (both written and verbal), demonstrating experience of liaising with clients, partners, fee-earners, secretaries and finance colleagues;
• team player who supports and motivates their colleagues. Follows instructions, but is confident to query instructions when unsure;
• demonstrate a clear track record of commitment to the highest level of customer service;
• a high level of numeracy is required together with a good understanding of financial workings;
• experience of legal systems are desirable but not essential. Good keyboard skills and competence in Word, Excel and Outlook are required; and
• it is essential that the candidate will have an eye for detail and the ability to act positively, creatively and intuitively when presented with challenges. The job holder is expected to work within the established billing and debt collection procedures. There is a high volume of work to process and the job holder will be expected to prioritise and use their initiative and commercial sense to ensure that queries are resolved efficiently and effectively.

Application screening

Any offer of employment with us is subject to our pre-employment checks which are conducted by a third-party screening provider. These may include but are not limited to your professional and academic qualifications, any criminal records and employment references. These checks will be initiated with your consent and your offer will be subject to the successful completion of these checks.

Our commitment to inclusion

Inclusion is one of our key priorities and it is a goal we are actively working towards. We believe that an inclusive, forward-thinking culture is intrinsically important and enables us to provide innovative solutions to our clients.

We welcome applications from people of all backgrounds, bringing different perspectives and experiences, making Macfarlanes an exciting and stimulating place to work. We seek to recruit the best candidates, regardless of age, gender, race, ethnicity, social or economic background, religion, disability, sexual orientation or any other characteristic.

As part of this commitment, we will ask you certain diversity data questions. We would really appreciate you and/or your recruiter completing these questions when submitting an application to Macfarlanes as this data enables us to measure our progress and identify any actions needed to continue to support an inclusive culture. This data is anonymised to maintain the privacy of applicants. If you have any questions relating to how this data is used, please contact a member of the recruitment team.

Should you require any adjustments during the application and/or interview process, please do not hesitate to inform your recruiter or a member of the recruitment team. Please note, the job description is available in other accessible formats (for example, large print).

We are a Disability Confident Employer and will offer an interview to disabled applicants who best meet the essential criteria for the role. If you would like to apply through the Disability Confident Interview Scheme, please email the recruitment team at recruitment@macfarlanes.com.